FAQs

You can pay by credit or debit card (Visa, Visa Electron, Mastercard. Diners Club and American Express).

The use of your credit card to buy Coyalpaca.com has high security, all your data is transmitted in an encrypted way through a secure connection protocol, called SSL.

The time of arrival of the order varies in general between 1 to 3 weeks, depending on the destination as well as the product itself and the number of products requested, being made by hand, usually have a production cycle that begins when you buy them. In cases where we have the stock, these arrive according to the delivery system.

You can do it through your local mail (we send it by serpost that has alliances with the mails worldwide) or you can contact us by email at info@coyalpaca.com and we will inform you of the status of your order.

Yes, we have the possibility of making products according to your needs. For more information contact us at info@coyalpaca.com describing the features or specifications, we will contact you quickly with you.

In the unlikely event that we send a defective item, we will make the change, without additional charge or if you want a full refund within 7 days after purchase. Returns will be accepted gladly up to 5 days after the date of receipt.

Because we send orders to any part of the world, it is impossible to estimate shipping and customs costs and include them in the price of the product, this depends on the distance in terms of shipping cost and the internal policies of each country to customs.

When you receive your order, postal service personnel or express mail company will explain the costs and how to withdraw your customs package.